FAQ’s
Answers to Your Questions
Orders & Customization
Q: How do I place an order on Sukoon Label?
A: Browse our collection on sukoonlabel.com, select your desired items and sizes, add them to your cart, and
head over to checkout. Follow the secure step-by-step process to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: Since we try to process and dispatch orders as quickly as possible, adjustments or cancellations can only be
made within 2 hours of placing the order. Please reach out immediately to our support team with your order
number.
Q: Do you offer custom sizing or bespoke alterations?
A: Yes, we offer personalization on selected apparel to ensure a perfect fit. Please refer to the sizing options on
the specific product page or get in touch with our team directly via email or WhatsApp before placing your order.
Shipping & Delivery
Q: What are your shipping timelines and options?
A: We provide standard and expedited shipping solutions. Standard delivery generally takes 5–7 business
days, while expedited options take 2–4 business days, depending on your geographic location.
Q: Do you ship internationally?
A: Yes, Sukoon Label ships worldwide. International transit times typically range between 7–14 business days.
Please note that customs duties or import taxes relevant to your country are the responsibility of the customer.
Q: How can I track my shipment?
A: Once your order leaves our facility, you will automatically receive an email and an SMS containing a tracking
link and a unique courier tracking ID to follow your package live.
Returns, Exchanges & Refunds
Q: What is your return and exchange policy?
A: We accept returns and exchanges within 14 days of delivery, provided the garments are unworn, unwashed,
undamaged, and still have all original tags securely attached.
Q: How do I initiate a return or exchange?
A: Visit our dedicated returns portal online or contact our customer care team. Provide your order ID and the
reason for return/exchange, and we will guide you through the return pickup or mailing instructions.
Q: How long does it take to get a refund?
A: Once your returned item is received and undergoes a quality check at our warehouse, refunds are processed
within 5–7 business days. The amount will be credited back to your original payment method or issued as store
credit, per your choice.
Garment Care & Sizing
Q: How do I know which size will fit me best?
A: We maintain an explicit, detailed Size Guide on every product description page. We highly recommend
measuring your bust, waist, and hips to compare against our charts before choosing a size.
Q: What are the care instructions for Sukoon Label clothing?
A: To ensure longevity and preserve the quality of our premium fabrics, we recommend gentle hand washing or
dry cleaning for heavy, embroidered pieces, and a delicate machine wash in cold water for daily casual wear.
Always air dry in the shade.